Shipping policy

🚚 Shipping Policy – Project Phantom

All orders from Project Phantom are preorders, meaning your item is made to order and will ship within the timeframe listed on the product page.

1. Estimated Shipping Timeframes

  • 📦 All items will ship in 4–8 weeks from the date of purchase.

  • This estimate accounts for production, quality control, and final packaging.

We’ll notify you via email and SMS once your order has shipped, along with tracking details.

2. Shipping Rates

  • Australia: standard shipping rates on all orders.

  • International: Calculated at checkout based on location.

Note: You are responsible for any local customs, duties, or taxes outside Australia.

3. Shipping Partners

We ship via Australia Post, DHL, ETC depending on your location.

4. Delays

While we aim to ship within the timeframe, please note:

  • Production or logistics delays may occur due to demand, materials, or unforeseen circumstances.

  • We’ll keep you updated — your patience supports a growing independent brand.

5. Incorrect Addresses

We are not responsible for packages lost due to incorrect shipping details. Please double-check your information before confirming your order.

6. Order Tracking

Once your item ships, you’ll receive a tracking number via email/SMS. Allow up to 48 hours for tracking updates.

7. Contact

Questions? Concerns? Email us at:
📩 thephantomstore.shop@gmail.com

IMPORTANT NOTICE

International Duties, Taxes & Customs Fees
International orders may be subject to import duties, customs taxes, or local fees determined by your country’s customs authority.
These charges are not included in the product or shipping price and are the sole responsibility of the recipient.

We do not control these fees, and we cannot predict their amount or remove them. Customs policies vary widely by country. For more information, please contact your local customs office prior to placing your order.

Refusal to pay customs fees or rejection of delivery does not qualify for a refund. If a parcel is returned to us due to unpaid duties or unclaimed status, the customer will be responsible for all return shipping costs and any restocking fees incurred. Refunds (if approved) will only apply to the product cost once the returned parcel is received in its original, unused condition.

Unclaimed or Returned Packages
If your parcel is unclaimed and returned to us by your local postal service, we will contact you via email. In such cases, you may choose to have it reshipped (at your expense) or request a refund for the item cost only (excluding shipping). Orders that are refused upon delivery or returned due to unpaid import duties are not eligible for a full refund.