Return Policy

Phantom Return Policy

At Phantom, we carefully make each item after it’s ordered. Every piece is checked for quality and packed with care. Because our drops are limited and each order is special, we don’t accept returns or swaps unless your item arrives damaged.

Damaged Items Only

If the goods inside your package arrive visibly damaged (e.g. torn, stained, or manufacturing defect), please contact us within 48 hours of delivery. To initiate a return for damaged items, you must provide:

Clear images of the damaged product(s)

Your order number

A brief description of the issue

Once we assess and approve your claim, we’ll arrange a replacement or appropriate resolution at no extra cost to you.

Sizing & Selection Responsibility

All sizing charts are clearly displayed on our product pages to assist you in making the correct choice. We do not accept returns or offer exchanges for incorrect size selections, as we provide full transparency and guidance prior to purchase.

Please double-check measurements before placing your order — once your order is confirmed, it is final.

IMPORTANT NOTICE

International Duties, Taxes & Customs Fees
International orders may be subject to import duties, customs taxes, or local fees determined by your country’s customs authority.
These charges are not included in the product or shipping price and are the sole responsibility of the recipient.

We do not control these fees, and we cannot predict their amount or remove them. Customs policies vary widely by country. For more information, please contact your local customs office prior to placing your order.

Refusal to pay customs fees or rejection of delivery does not qualify for a refund. If a parcel is returned to us due to unpaid duties or unclaimed status, the customer will be responsible for all return shipping costs and any restocking fees incurred. Refunds (if approved) will only apply to the product cost once the returned parcel is received in its original, unused condition.

Unclaimed or Returned Packages
If your parcel is unclaimed and returned to us by your local postal service, we will contact you via email. In such cases, you may choose to have it reshipped (at your expense) or request a refund for the item cost only (excluding shipping). Orders that are refused upon delivery or returned due to unpaid import duties are not eligible for a full refund.

If you have questions or believe your situation qualifies for review under our damaged items policy, feel free to reach out to us at:

support@projectphantom.shop

Thank you for understanding,

Phantom Team

Built with intent. Delivered with finality.